Frequently Asked Questions

  • If you need to make a change or cancel an order, contact us as soon as possible! Once the order has begun production it cannot be changed and orders cannot be canceled once printing begins.

  • If your prints are damaged or lost in shipping, we offer replacements.

    What is considered damaged is at our discretion. To receive replacement prints, you will need to provide required documentation, including photos of the packaging and all damages. At our request, we may require the damaged print to be returned, in which case we will provide a return shipping label.

    Items are considered lost once the carrier deems them lost. Carriers and services have various lost periods ranging from 14-75 days. Any replacement print will be the same print as what was originally sent and can’t be substituted.

    If the originally shipped item is deemed lost but later delivers, we may request to have it shipped back, in which case we will provide a return label.

  • Absolutely! Although, each print is available in the standardized size and price specified, custom sizing is available on request. Please contact us if you’d like a print in a different size. Note: custom pricing will apply.

  • Yes. The Elizabeth Bruce Robertson Art Gallery facilities between you and the artist to create your bespoke piece(s). We would love to hear from you! Please submit a request through our contact page and let’s create something beautiful together.  

  • No. The Elizabeth Bruce Robertson Art Gallery is an online curated fine art watercolor gallery and currently does not operate a physical gallery. 

  • Our fine art prints are printed in the United States of America. 

  • No form of AI is used by our artist in their creations.